Shipping policy
Shipping Policy
This Shipping Policy governs the delivery of products purchased from Kosmos ("we", "us", or "our") through our website, kosmos.org.uk (the "Site"). By placing an order with us, you agree to the terms outlined herein, in conjunction with our Terms of Service and Refund Policy
1. Order Processing
Orders are typically processed within 1-3 business days from the date of purchase, subject to payment verification and product availability. Orders placed on weekends or public holidays in England and Wales will be processed on the next business day. We reserve the right to delay processing due to unforeseen circumstances, including but not limited to stock shortages or payment issues, and will endeavor to notify you via the email provided at checkout should such delays occur.
2. Shipping Destinations
We ship to addresses within the United Kingdom and, where specified at checkout, to select international destinations. Shipping availability may vary by product, and we reserve the right to restrict delivery to certain regions or jurisdictions at our sole discretion. You are responsible for ensuring your shipping address is accurate and complies with local postal requirements.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. These costs will be displayed prior to order confirmation. We may offer free shipping on orders exceeding a specified value, subject to promotional terms disclosed on the Site. Additional customs duties, taxes, or import fees for international orders are your responsibility and are not included in the shipping cost or product price.
4. Delivery Timelines
Estimated delivery times are as follows, commencing from the date of dispatch:
- United Kingdom: 2-5 business days
- European Union: 5-10 business days
- Rest of World: 7-15 business days
These timelines are estimates only and not guaranteed. Delays may occur due to carrier issues, customs processing, or unforeseen events (e.g., weather, strikes). We shall not be liable for any loss or damage arising from delivery delays beyond our reasonable control.
5. Shipping Methods
We use reputable third-party carriers, such as Royal Mail, Yodel, DPD, UPS, EVRI to fulfill orders. The specific carrier and service level (e.g., standard, expedited) will be selected at checkout, where available. Tracking information will be provided via email once your order ships, where supported by the carrier.
6. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at info@kosmos.org.uk within 14 days of the expected delivery date or receipt. We will investigate with the carrier and, at our discretion, provide a replacement or refund per our Refund Policy [Link to Refund Policy]. You must retain damaged items and packaging for inspection if requested.
7. Incorrect Shipping Information
You are responsible for providing accurate shipping details at checkout. If an order is returned to us due to an incorrect or incomplete address, we will contact you to resolve the issue. Reshipping costs will be at your expense unless the error originated from us. We are not liable for delays or losses due to inaccurate shipping information provided by you.
8. International Shipping
For orders outside the UK, you are the importer of record and must comply with all applicable customs laws and regulations. Customs clearance may delay delivery, and you are liable for any duties, taxes, or fees imposed by the destination country. We do not offer refunds for orders refused or abandoned at customs.
9. Order Tracking
Where available, a tracking number will be emailed to you upon dispatch. You may monitor your order’s progress via the carrier’s website. If tracking is unavailable or delayed, contact us at info@kosmos.org.uk for assistance.
10. Contact Us
For shipping inquiries or issues, reach out to us at:
Email: info@kosmos.org.uk