Privacy policy

Privacy Policy

This Privacy Policy explains how Kosmos ("we", "us", or "our") collects, uses, and shares your personal information when you visit or shop at kosmos.org.uk (the "Site") or interact with us through our services (collectively, the "Services"). "You" refers to you as a customer, visitor, or anyone whose information we collect under this policy.

By using our Services, you agree to how we handle your information as described here. If you don’t agree, please don’t use our Services.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on the Site with a revised "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information to provide our Services, communicate with you, meet legal obligations, enforce our terms, and protect our business and users. Here’s how:

What We Collect
  • From You Directly:
    • Contact details (name, address, phone, email).
    • Order details (name, billing/shipping address, payment info, email, phone).
    • Account details (username, password, security questions).
    • Shopping activity (items viewed, added to cart/wishlist).
    • Support messages (info you share when contacting us). You can choose not to provide some info, but it may limit your use of certain features.
  • Through Cookies:
    • Usage data (device, browser, IP address, network info, and how you use our Site) via cookies and similar tools.
  • From Third Parties:
    • Shopify (our platform provider).
    • Payment processors (e.g., card or bank details for orders).
    • Tracking tools (e.g., pixels, web beacons) when you visit our Site or interact with our emails/ads.
How We Use It
  • To Provide Services: Process payments, ship orders, manage accounts, handle returns, and let you post reviews.
  • For Marketing: Send promotions (email, text, mail) and show tailored ads.
  • For Security: Prevent fraud or illegal activity (keep your account credentials safe and contact us if compromised).
  • To Communicate: Offer support and improve our Services.

Cookies

We use cookies to run and improve our Site (e.g., remembering preferences, analyzing usage). See Shopify’s cookie policy at https://www.shopify.com/legal/cookies for details. You can block cookies in your browser, but this might affect how our Site works.

How We Share Your Personal Information

We may share your info with:

  • Service Providers: For IT, payments, analytics, support, storage, and shipping.
  • Partners: Including Shopify, for services and ads (they follow their own privacy policies).
  • You Consent: When you ask us to (e.g., shipping or social media logins).
  • Our Group: To run our business.
  • Legal Needs: For mergers, compliance, or protecting our rights/users.

In the past 12 months, we’ve shared:

  • Categories: Contact/order info, shopping activity, usage data.
  • With: Service providers, partners, affiliates.

We don’t use sensitive info to profile you.

User-Generated Content

Reviews or content you post publicly on our Site can be seen by anyone. We’re not responsible for how others use this info.

Third-Party Websites

Links to other sites mean you should check their privacy policies. We’re not responsible for their practices.

Children’s Data

Our Services aren’t for kids, and we don’t knowingly collect their info. Contact us if a child’s data needs deleting.

Security and Retention

No security is perfect, and data in transit may not be fully secure. Don’t send sensitive info via unsecured channels. We keep your info as long as needed for accounts, Services, legal duties, or disputes.

Your Rights and Choices

Under UK law (including GDPR), you may have rights like:

  • Access/Know: See what info we hold about you.
  • Delete: Ask us to remove your info.
  • Correct: Fix inaccurate info.
  • Portability: Get or transfer your info.
  • Restrict/Withdraw Consent: Limit or stop processing where allowed.
  • Communication Preferences: Opt out of promotional emails via the unsubscribe link.

Exercise these rights via our Site or the contact details below. We won’t penalize you for using them and may verify your identity first.

Complaints

Contact us with concerns about your data. If unsatisfied, appeal to us or contact the UK Information Commissioner’s Office (ICO).

International Users

Your info may be processed outside the UK (e.g., in the US by Shopify). For transfers outside Europe, we use Standard Contractual Clauses unless the destination offers adequate protection.

Contact

For questions or to exercise your rights, email us at info@kosmos.org.uk